Return period: 15 days from receipt of your order.
Contact: ikara@ikarasport.com | (+34) 931 59 83 55
How can I return an item and how long do I have?
To be accepted, the return must be requested within 15 days of receiving your order. Additionally, your item must meet the following conditions:
- Be in the same condition as when you received it
- Unworn, unwashed and unaltered
- With original tags attached
- In its original packaging
You will also need the receipt or proof of purchase.
To initiate a return, contact us at ikara@ikarasport.com. If your return is accepted, we will send you instructions on how to send your package. Items sent without having previously requested a return will not be accepted.
Orders can be returned using any shipping or courier method, but shipping costs are the responsibility of the customer. We recommend using a courier service with shipment tracking, as we cannot be held responsible for failed return deliveries.
How do I know if you have received my return?
We will send you an email as soon as we have completed your return, informing you whether a refund or exchange has been processed.
How is my refund processed?
We will refund your money using the same payment method / card that you used to pay for your order. The refund may take between 5 and 10 business days to appear in your account.